Terms & Conditions
All payment details are outlined in the invoice provided.
1. General Service Agreement
Laura Robinson Writes ("Service Provider") agrees to provide content creation services as outlined in the agreed-upon proposal or project scope. The Client agrees to provide all necessary information, materials, and access required for the completion of the project.
2. Payment Terms
Commitment-Based Packages (3 or 6 Months): For packages of 3 or 6 months, full payment is required in advance to secure and initiate services. These payments are non-refundable once received, ensuring that the Service Provider can dedicate resources and planning exclusively to the Client's project. The Client acknowledges that, upon payment, they are committing to the full term without the option for refunds, even if the agreement is terminated early by the Client.
Rolling Payments: For month-to-month clients on a rolling basis, payment is due on the invoice due date. If payment is not received within 3 days of the due date, services will be paused until payment is made in full. If payment is more than 7 days overdue, a one-off late fee of 10% of the outstanding invoice amount will be applied. Continued non-payment may result in termination of the agreement at the Service Provider's discretion, with all outstanding balances payable in full.
3. Delivery & Client Feedback
Content creation and social media services will be delivered according to the timeline agreed upon at the outset of the project or package term.
Client Feedback & Approvals: The Client agrees to provide feedback, approvals and requested materials within agreed timeframes. Delays in feedback or approvals may impact posting schedules, and the Service Provider is not responsible for missed or delayed publication resulting from late client responses.
4. Use of AI Tools
The Service Provider may use AI-assisted tools for limited purposes such as ideation, outlining, or structural support. All content delivered to the Client is reviewed, edited, refined and humanised by the Service Provider to ensure it aligns with the Client's voice, values and messaging. AI-generated content is never delivered to the Client without significant human oversight and modification.
5. No Guarantee of Results
While the Service Provider will use professional skill and care in delivering services, no specific outcomes or results (including but not limited to follower growth, engagement, reach or sales) can be guaranteed due to factors outside the Service Provider's control, including platform algorithms and audience behaviour.
6. Revisions
The Client may request up to three revisions within a specified revision period (as indicated in the proposal) after receiving the completed work. Additional revisions beyond the specified limit may be subject to additional charges.
7. Cancellations
Commitment-Based Packages: For 3- and 6-month package clients, early cancellation by the Client will not result in any refund of the advance payment.
Rolling Contracts: For rolling monthly contracts, if the Client chooses to cancel after services have commenced, they will be responsible for all fees due up to the cancellation date. Any request to cancel must be provided in writing.
8. Confidentiality
Both parties agree to treat all project-related information, content, and communication as confidential unless otherwise agreed.
9. Copyright and Ownership
9.1. Upon receipt of full payment, the Client will retain full ownership and copyright of the final content delivered as part of the social media services. The Service Provider retains the right to showcase the completed work, including but not limited to graphics, posts, and other social media content, in their professional portfolio unless otherwise agreed in writing or restricted by a Non-Disclosure Agreement (NDA).
9.2. In addition to the above, the Provider may seek to use correspondence with the Client as testimonials for promotional purposes. The Client acknowledges and agrees that any messages, communications, or feedback shared with the Provider related to the services provided may be used as testimonials on the Provider's social media channels, website, or other marketing materials unless restricted by a Non-Disclosure Agreement (NDA) or otherwise requested in writing by the Client.
9.3. The Client retains the right to communicate their preference to the Provider at any time. If no preference is communicated, it will be assumed that the Client consents to the use of their name in conjunction with the testimonial, unless otherwise prohibited by an NDA. This clause ensures transparency and provides the Client with the choice of anonymity, giving due consideration to their privacy preferences.
9.4. The Client is given the option to choose how their testimonial will be presented:
a) The Client agrees to the use of their name along with the testimonial.
b) The Client prefers to remain anonymous, and the testimonial will be presented without disclosing their name.
10. Holidays & Out-of-Office Periods
The Provider will communicate any planned out-of-office periods with reasonable notice. During these times, all scheduled content will be planned and prepared in advance to ensure continuity.
To facilitate this, the Client agrees to:
- Approve content planning at least one week prior to the out-of-office dates.
- Request any necessary changes before the final scheduling deadline.
- Provide any required content, materials, or approvals within the agreed timeframe.
Any requests made after the final deadline may not be accommodated until the Provider returns to regular working hours. Urgent support during out-of-office periods is not guaranteed unless otherwise agreed in advance.
11. Liability
The Service Provider shall not be held liable for any errors or omissions in the final content that arise from inaccurate or incomplete information provided by the Client. The Client shall indemnify and hold the Service Provider harmless against any claims, damages, or expenses arising from the use of the content.
12. Dispute Resolution
In the event of a dispute, both parties agree to engage in good-faith negotiations to resolve the matter amicably.
13. Termination of Agreement
Either party may terminate this agreement with written notice, and all outstanding fees up to the termination date must be paid. For 3- or 6-month commitment-based packages, the payment for the full term remains non-refundable upon termination.
14. Communication Response Time
The Service Provider agrees to respond to all client communications within 24 hours during work hours (Mon to Fri, 9 am to 5 pm). Messages received outside of these times will be responded to within 24 hours, excluding weekends.
Phone calls or meetings should occur within agreed-upon times and frequencies, corresponding to the package selected. The frequency of phone calls will be determined based on the chosen package and deemed appropriate by both parties.
15. Additional Tasks and Charges
Any additional tasks not related to the agreed-upon work will be subject to extra charges.
16. Data Protection Policy
I, Laura Robinson, as the social media manager from Laura Robinson Writes, am committed to ensuring the protection and privacy of your personal data. I fully understand and respect your rights regarding the information you share with me. This GDPR policy outlines how I collect, process, and protect your personal data in accordance with the General Data Protection Regulation (GDPR).
- Data Collection: I collect and process personal data such as your name, contact information, and any other relevant business details required for the purpose of providing social media marketing services.
- Data Usage: I use your personal data solely for the purpose of delivering effective social media marketing services, which may include scheduling posts, analysing data, and communicating with you.
- Data Security: Your personal data is stored securely and is accessible only to authorised personnel. I take appropriate measures to protect it from unauthorised access, disclosure, alteration, or destruction.
- Data Retention: I will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.
- Data Sharing: I do not share your personal data with third parties without your explicit consent unless required by law.
- Your Rights: You have the right to access, correct, or delete your personal data. You may also withdraw your consent for data processing at any time.